Support

I. Immediate Assistance

(Quick fixes for common issues)

• 🔍 Search Support Articles
• 🛠️ Top Quick Links:
  • Troubleshoot Login/Account Access
  • Fix Article Loading/Video Playback
  • Reset Password
  • Update Payment/Subscription
  • Report Broken Link/Content Error

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II. For Readers: Navigate the Human Story

• 📖 Reading & Discovery:
  • How to Save/Favorite Stories
  • Customize Your Feed (Prioritize makers/regions)
  • Access Archived Articles
• 🔔 Notifications & Updates:
  • Manage Story Alerts (New maker features, deep-dives)
  • Newsletter Preferences
• 🤝 Community & Impact:
  • How Our 50% Funding Model Works
  • Track Impact of Your Reads (e.g., “Your July reads funded 3 solar panels in Nairobi”)
  • Submit a Maker Story Tip

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III. For Makers & Contributors

• ✨ Sharing Your Story:
  • Submission Guidelines (Stories, Photos, Videos)
  • How We Protect Cultural/IP Rights
• 💸 Funding & Transparency:
  • How Affiliate Profits Are Calculated & Distributed
  • Timeline for Maker Payouts
• 🛠️ Maker Resources:
  • Request Support for a Community Project

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IV. Technical Foundations

• 📱 Devices & Browsers:
  • Optimized Browsers/OS for AR/Video Content
  • Dark Mode Troubleshooting
• 🌍 Global Access:
  • Translation Tool Guide (Browser/In-article)
  • Access Restrictions (Regional solutions)
• 🔒 Safety & Privacy:
  • Report Harassment/Misinformation
  • GDPR/Data Requests

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V. Connect Deeply

(Human-first support – no bots here)

• 📬 Contact Our Storytellers:“We embed with makers. We embed with you, too.”
  • Urgent Issues: connect@viralchronicals.comchronicals.com (Human Response: <24hrs)
  • Marketing Inquiries: marketing@viralchronicals.com
  • Impact/Funding Questions: connect@viralchronicals.com

🕒 Global Support Hours:

• Human Support: 6am–12am GMT (Covering Oaxaca to Nairobi timezones)
  Eastern Time (ET)
• Central Time (CT)
  • Chicago, Dallas
  • 6:30 AM – 11:30 AM (DST)
    or
    5:30 AM – 10:30 AM (Standard Time)
• Mountain Time (MT)
  • Denver, Phoenix
  • 5:30 AM – 10:30 AM (DST)
    or
    4:30 AM – 9:30 AM (Standard Time)
• Pacific Time (PT)
  Los Angeles, Seattle
• 4:30 AM – 9:30 AM (DST)
  or
  3:30 AM – 8:30 AM (Standard Time)

🌐 Social Channels:

• @Viralchronicals on X/Instagram
• Dedicated Maker Support Group – connecting soon.

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VI. Co-Create With Us

💡 Feedback & Ideas:

Suggest a Maker/Community to Feature

Critique Our Approach (Anonymously)

📢 Advocacy & Partnerships:

Share Viralchronicals in Your Network
Collaborate on a Story Series

🚧 System Status:
Healthy & Active (Global Network)